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2025-06-25 10:00:23 -

Contact Center as a Service (CCaaS): Empowering the Future of Customer Engagement

Contact Center as a Service, commonly known as CCaaS, is revolutionizing how businesses manage customer interactions. By offering a cloud-based contact center model, CCaaS enables organizations to deliver seamless communication experiences across multiple channels—such as voice, email, chat, and social media—without the need to manage traditional on-premise infrastructure. This...

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