Some of these troubleshooting procedures are useful in getting your Eufy camera back online if it continues to show the offline error.

• Check the connection first, as a weak or unstable Wi-Fi signal can cause disconnections.
• There should be no intervening obstacles or structures between the router and the camera.
• As you're at it, restart both your modem and router to restore your network.
• If that does not work, try to trigger the reset Eufy camera by pressing and holding the sync button for about 10 seconds until you hear a beep.
• This will wipe it clean, allowing you to reinstall it as if it were brand new.
• Verify that your Eufy Log in credentials are also correct while accessing the camera in the app. Sometimes, logging out and back in can resolve authentication issues.
• An outdated firmware might cause connectivity problems, so have a look at the Eufy Security app for any firmware updates.
• If it runs on batteries, then charging needs to be sufficient for your camera.
• Consider the power supply of the camera to eliminate a power-related issue; whether by wiring, battery, etc.
• If none of them work, you can try uninstalling and reinstalling the camera in the app to reset the connection.
• Again, check to see if the Eufy Security servers are down; a server outage could temporarily disrupt communication.
• If, in the end, nothing works, our experts offer assistance.
• This troubleshooting manual will help fix the Eufy camera offline problem promptly and will ensure that your security system is fraud-proof.

Visit our website for more information.